An FTS Group Company

Fast Facts

  • Cloud-based case management system for all steps in the work process
  • Strategic roadmap for all departments
  • Scalable and adaptable to changing legislation
  • Reduced operational and infrastructure management costs

Overview

The Department of Health is leading and shaping Australia's health system by providing evidence-based policy, well targeted programs and best practice regulation. Their goals are to support universal and affordable access to medical, pharmaceutical, and hospital services, and encourage people to stay healthy through promoting health, participation in exercise, and other disease prevention activities.

Problem

The Department of Health needed a forward work plan for a cloud-based case management system, that supported the organisational objectives. Having implemented stakeholder engagement, the Department wanted to implement Dynamics 365 to other business units with a strategic and planned approach. They also needed to improve quality, safety, performance and accountability while having consistent information available in a single view of the customer.

Solution

We were engaged by the Department to leverage our Federal Government and Dynamics 365 expertise to develop, test and implement case management solutions in consultation with their staff. Having already implemented stakeholder engagement, the Department required an assessment of what other business units would benefit from case management and other Dynamics 365 offerings.

First, we assessed the current technology available, then identified and planned an enhancement approach for short, medium, and long-term opportunities. These included: integration options with other departments, governance decisions, jobs and skills for the Department of Health to sustain CRM development, and recommendations to effectively utilise Microsoft Dynamics 365.

As the Department continues to expand on their case management capability, this solution can quickly be deployed and extended to support new business areas and adapt to the organisation’s needs. We also provided the Department with a new strategic roadmap with a clear single view of case management for future implementations of Dynamics 365 across all business units.

“When citizen data isn’t centralised, it’s extremely difficult to get a clear picture of who they are and how they interact with the organisation. Dynamics 365 has made it easy to organise and access vital data, therefore improving the overall citizen experience.”

Heidi Madden - Enterprise Solutions, Department of Health

Outcomes achieved

We were engaged by the Department to leverage our Federal Government and Dynamics 365 expertise to develop, test and implement case management solutions in consultation with their staff. Having already implemented stakeholder engagement, the Department required an assessment of what other business units would benefit from case management and other Dynamics 365 offerings.

First, we assessed the current technology available, then identify and plan an enhancement approach for short, medium, and long-term opportunities. These included: integration options with other departments, governance decisions, jobs and skills for the Department of Health to sustain CRM development, and recommendations to effectively utilise Microsoft Dynamics 365.

As the Department continues to expand on their case management capability, this solution can quickly be deployed and extended to support new business areas and adapt to the organisation’s needs. We also provided the Department with a new strategic roadmap to provides a clear single view of case management for future implementations of Dynamics 365 across all business units.

Technologies used

  • Dynamics 365

Our solutions

We deliver outcome-based solutions to improve every aspect of your business

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