What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a cloud-based solution that consolidates Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) into one application. Microsoft Dynamics 365 eliminates reliance by government organisations on legacy systems, databases and paper-based approaches to citizen interactions, with the ability to integrate into other applications on the Microsoft platform.
Advantages of using Cloud
Whilst government agencies are being directed to move to the cloud, there is still much hesitancy. However, there are many benefits to moving to the cloud.
Cloud technology enables government agencies to cost-effectively update their IT infrastructure without heavy investment in new hardware. This is also relevant to ongoing maintenance costs.
Flexibility is key – cloud and Dynamics 365 provide greater flexibility to be able to access devices anywhere.
There is less emphasis on security concerns as cloud technology matures because there are stringent compliance regulations that cloud providers abide by. Government agencies are being provided more secure infrastructure than legacy systems.
Legacy systems are now obsolete as agencies now have a single view of customer, providing a much better experience for the customer when dealing with the Government.